Clinical Operations Manager

Our Company

At Isaac Health, we're on a mission to improve brain health at the population level by providing greater access to specialty brain health and dementia care services for all. We believe that everyone everywhere deserves to get the care they need, and are striving to make care convenient and accessible while tackling the stigmas that surround brain health conditions.

Since launching in 2022, Isaac Health has scaled to provide brain health and dementia care services to more patients and families across the US. With support from leading healthcare investors, and impactful leaders like you, we’ll continue to provide high-quality patient-centered care for the evaluation and management of brain health conditions and deliver exceptional client and family outcomes for years to come. With a heavy focus on clinical quality and safety in all that we do, we’ve accomplished excellent outcomes for our clients:

92% of clients report an improvement against their cognitive goals in only 3 weeks after working with Isaac Health.
73% of clients or their care partners continue to report improvement in neurocognitive symptoms after 6 months
70% of clients remain engaged with Isaac Health after 6 months

This is just the beginning for Isaac Health, and we won’t stop building, growing, and iterating until everyone, everywhere can access high-quality, evidence-based brain health and dementia care without high costs or long wait times. We’re looking for mission-driven leaders who share these values, and we need your help as we transform access to high-quality brain health care in the United States and beyond.

To learn more about our company, visit www.myisaachealth.com

The Role

We are looking for a tech-savvy individual with a passion for health and older adult care and a clinical and operational leader mindset to join our growing team. Isaac Health offers medical consultations, therapy sessions, and cognitive assessments for the diagnosis and treatment of Alzheimer’s and Dementia Related Disorders (ADRD). The position will join our team to help us provide outstanding patient care through our innovative telemedicine platform. In this role, you will be responsible for overseeing our Care Navigation team, managing the day-to-day operations of our clinic, and ensuring that we are providing the highest level of care to our patients and their loved ones. This position will interact with and help manage multidisciplinary clinical providers and other members of patients’ care team to coordinate their care.

The ideal candidate will have a strong background in clinical management, project management, and care coordination. You will also be a highly organized and detail-oriented individual with excellent communication and interpersonal skills.

Who You Are

Empathetic Listener: You understand the unique challenges faced by patients and their families and can provide a listening ear and supportive guidance.
Proactive Problem Solver: You anticipate issues and address them before they become problems, ensuring a smooth experience for patients.
Detail-Oriented: You pay attention to the small details that can make a big difference in patient care and satisfaction.
Resilient: You can handle the emotional demands of working with patients and their families, maintaining a positive attitude even in challenging situations.
Motivated and Goal-Oriented: You are driven to achieve conversion goals while maintaining high standards of patient care. You have a sales mindset and find it easy to interact with and convince others, and to promote health-related behaviors.
Experienced: You understand how to navigate in a healthcare environment, including talking to fellow medical professionals, handling sensitive data, coordinating labs / imaging appointments, and collecting relevant patient information. Experience with people living with dementia or Alzheimer’s preferred.
Tech Savvy: You know how to troubleshoot your own system and can help others with issues if they arise.
Able to provide own personal computer/laptop that meets security and telehealth standards
Independent: You thrive in a remote environment.

What You Bring

Ability to inspire, motivate, and guide a multidisciplinary team; fostering a positive work environment
Excellent verbal and written communication skills to interact clearly and professionally with staff, patients, and management; including active listening and the ability to convey information accurately and empathetically
Strong analytical and critical thinking skills to identify issues, develop solutions, and implement effective strategies for improving clinic operations and patient care
Ability to manage multiple tasks and responsibilities efficiently, prioritize work, and ensure that clinic operations run smoothly and on schedule
Understanding and addressing the needs and concerns of patients and team members with compassion and sensitivity, fostering a supportive and caring environment
Ability to handle conflicts and disagreements constructively, mediating disputes and finding amicable solutions to maintain a harmonious work environment
Flexibility to adapt to changing circumstances, healthcare regulations, and the evolving needs of the clinic and our patients
Strong interpersonal skills to build and maintain positive relationships with staff, patients, and other stakeholders, promoting collaboration and teamwork
Keen attention to detail to ensure accuracy in administrative tasks, compliance with healthcare regulations and Isaac workflow protocols, and the delivery of high-quality patient care
Efficiently managing time to balance various responsibilities, including administrative duties, staff supervision, and patient care coordination

Preferred Qualifications

Bachelor's or Master's degree in Healthcare Administration, Business Administration, Social Work, Counseling, or a related field.
5+ years in healthcare management or clinical operations.
Clinical experience in social work and counseling, especially with older adults.
Proven ability to train and guide Care Navigators.
Strong understanding of healthcare regulations and best practices.
Excellent organizational and time-management skills.
Ability to work effectively in a remote environment.
Proficiency in telehealth technology.

How your skills and passion will come to life at Isaac Health

Job Objectives

Oversee daily clinic operations, including scheduling, patient flow, and administrative tasks
Manage provider schedules and escalate concerns regarding supply and demand
Oversee and manage a team of care navigators and home care aides including, but not limited to:
- Training, onboarding and people management
- Delegation of tasks and responsibilities
- Performance management and evaluations
Manage service level agreements (SLAs) and performance metrics including but not limited to:
- Managing task/work volume
- Ensuring timely coordination of care for our patients
- Appointment volumes
Ensure the quality and performance of the team is of an exceptional standard
Assist with provider onboarding, ensuring they are set up for success
Process provider and hourly contractor payroll

What We Offer

Mission-driven impact:
- Shape the future of the #1 largest and fastest growing online brain health care company in the world
- Build a platform that is improving the lives and well-being of hundreds of thousands of people, including those that come from historically underserved groups
- Join a community of high achievers who have a passion for promoting brain health
Remote-first model:
- Work virtually from anywhere in the United States
Culture and connectivity:
- A highly responsive and supportive team of clinical and operational management
- Opportunity to participate in strategic development initiatives to improve our clinical quality, safety, and processes across the organization

Isaac Health takes diversity, equity, inclusivity, and belonging in opportunity seriously. We seek to build a creative, productive, forward-thinking, inclusive team that reflects the diverse communities we aim to benefit because we know that will allow us to do our best work.